Support Services for the Network of Tomorrow

Delivering top-tier support for today’s networks while readying your people and processes for your next big thing.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Business transactions on the internet per day by 2020

gen-E helps manage the growing complexity of IT infrastructures.

Network monitoring now requires more powerful, sophisticated, and far-reaching tools to handle the distance between systems. But maintaining the complex set of tools required to support ongoing improvements in service management can be challenging. gen-E offers in-depth managed services, support and maintenance that match your needs with our certified and experienced remote administrators. Don’t let tools operation derail your efforts to improve service operations.
Contact a gen-E Support Services Expert today.

2 Levels of Support

Complexity? Bring it on. Our technicians and engineers are certified experts with deep domain knowledge in wireless and data networking. And we’ve got your back with two levels of support to help you no matter how large or complex your infrastructure may be. Choose Standard Support for certified remote administrators and training. Select Premium Support to take advantage of support engineers trained to handle escalations and direct customer interactions. Not sure which is right for you? Let us help you determine what’s best based on your call volume, network system and current staffing levels.

Standard Maintenance & Support

  • More than a decade of IBM support experience ensures complete software support and administration services for IBM Tivoli.

  • Our rich knowledge-base and hands-on customer engagement resolves issues quickly and improves customer experience.

  • All gen-E engineers are qualified to provide both Level 1 & 2 support, reducing call transfers and wait time.

  • Receive proactive communications regarding fix packs, patches, and product development directly from gen-E engineers.

  • Local, native English speakers based in the United States provide support that gets to the problem and resolution quickly.

  • gen-E Managed Services Engineers integrate into your system to find the best solutions for your company.

  • No matter the day or time, gen-E Managed Services is there with 24/7, 365-day support.

Premium Maintenance & Support

  • Premium Support Engineers are able to proactively engage customers with recommendations to enhance their monitoring capabilities.

  • Engineers will rapidly respond to any issues that come up and are able to handle tasks handed off to them for research, implementation or troubleshooting.

  • The Premium Support Engineer is the interface to IBM and is able to drive all issues escalated to IBM to resolution.

  • Premium Support Engineers bring a vast wealth of  IBM ITSM knowledge and experience to the table.

  • The Engineer is very knowledgeable about the customers environment, organization, efforts and plans, and becomes an integral part of the customer’s team.

  • The Premium Support Engineer keeps an eye on a customers’ critical applications and targets Health Checks on them specifically.

  • The Premium Support Engineer manages the weekly status meetings between the customer and gen-E where they give a status of current efforts and discuss any new topics as needed.

Network Optimization

Ever wonder whether you are getting optimal IBM Tivoli/SmartCloud or Business Analytics performance?

Network Optimization

gen-E is offering select companies and free network health check that can help identify unknown problems in your network configurations.

Professional Services

A full spectrum of consulting services for Service Providers in the Telecom, MSO, and Wireless industries.

Professional Services

We help you maintain a comprehensive view of strategy, governance, technology, people and process, to deliver more successful business outcomes.

Support Services

Transform your management systems and overhaul your operational processes.

Support Services

Disruptions in service has a major impact on customer satisfaction and churn.

IBM Premier Reseller

Actively collaborate with IBM to deliver significant client value through innovative solutions.

Network Health Ckeck

gen-E is offering select companies and free network health check that can help identify unknown problems in your network configurations.

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We got to go deep on IBM's leading strategy for #AI and #cloud at IBM #FastStart2020 last week, while sharing how #OpsCenterAIOps leverages IBM #OpsManagement to optimize operations.

About 10 months ago from gen-E's Twitter via Twitter Web App