Sergi Zygmunt – Sr. IT Operations
Whether you’re struggling with managing your network across multiple domains, improving customer experience or reducing costs, gen-E’s team of experts can help. Our consultants have deep domain expertise in Telecom, MSO, Wireless / Wireline and Enterprise. We have already built a world class team that can help you build, manage, and create new revenues for your business.
SUPPORT & MAINTENANCE
Customer churn is a constant threat to today’s service providers. gen-E offers support & maintenance service contracts from standard to premier to customized solutions. With over a decade of experience providing IBM support gen-E can engage for remote network management, telephone support, troubleshooting, fixing, or managing escalation.
In this era of diminishing brand loyalty and social media back-lash, don’t subject your customers to inexperienced ‘technicians in training’. gen-E provides deep immersion training and periodic formal training for network managers across multiple industries that significantly reduces the total cost of learning and optimizes software investments.