gen-E to Support Service Assurance Evolution at Consolidated Communications with Intelligent Automation

Leading nationwide broadband and business communications provider selects gen-E to help facilitate the transition to an automated Network Operations Center.


DENVER, Colorado – March 5, 2019 – Consolidated Communications (NASDAQ: CNSL), a leading broadband and business communications provider, has selected gen-E, a leading provider of AIOps solutions and services, to help develop a strategic plan to evolve its service assurance strategy with intelligent automation through robotic process automation, machine learning, and artificial intelligence.

“Our evolving network has required us to become more agile and adopt a DevOps approach to service delivery,” said Danny Butler, Manager of Network Surveillance at Consolidated Communications. “We are working to make our service assurance and monitoring strategy more agile with a focus on automated remediation.”

A component of this strategy involves gen-E OpsCenter®, an AIOps tool that captures, indexes and analyzes structured and unstructured data, harnessing powerful machine learning algorithms for deeper and valuable insights. By applying machine learning to the vast amount of event data, companies gain new actionable insights into near real-time network and event status, as well as trending and predictions of future network performance.

For Consolidated, partnering with gen-E was a strategic decision based on the company’s extensive experience with service assurance and technology that was designed with current infrastructure in mind. “By evolving our approach to ensure service quality, we can reduce costs through automation and increase efficiency with continuous data integrity validation,” said Butler. “gen-E OpsCenter will help us leverage our current fault monitoring infrastructure while adding extended analysis, automation and reporting capabilities.”


“Through this partnership with gen-E, we look forward to taking leaps forward in the evolution of our environment.”


“We designed OpsCenter to build upon the powerful capabilities of existing service assurance tools, such as IBM’s IT Service Management portfolio, going well beyond today’s IT and network management capabilities to help companies support new standards and technologies,” said Mike Henderson, gen-E’s CEO. “We’re excited to partner with Consolidated, leveraging the skills of our team and the strength of our technology, to assist with their transformation.”

gen-E OpsCenter helps companies:

  • access, process, and leverage structured and unstructured data from disparate tools to solve 85% of problems;
  • process vast quantities of data in real-time to make predictive decisions;
  • remove costs from operations, leading to redeployment of personnel for continuous automation/ improvement;
  • harvest prioritized solutions for automation; and
  • maximize the investment in tools currently being used in the existing environment.


Kurt Rankin, Consolidated Communications Vice President of Network Operations added, “Consolidated is continuously searching for innovative and market leading ways to improve the quality of our service and the customer experience. Through this partnership with gen-E, we look forward to taking leaps forward in the evolution of our environment.”

About gen-E
gen-E provides leading AIOps solutions and services for service providers and companies with large, complex networks. gen-E enables clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems. gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies.

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