gen-E and IBM are hosting an ITSM Workshop Series on Achieving Smarter IT Operational Awareness across North America in...
Operations Analytics-Advanced Insights
IBM® Operations Analytics Advanced Insights provides the most complete IBM Operations Analytics solution in one product, combining all the capabilities of IBM Operations Analytics Predictive Insights Managed, IBM Operations Analytics Log Analysis Managed, and IBM Operation Analytics Log Analysis Service Desk Extension.
IBM Operations Analytics Log Analysis Managed provides natural language processing and text analytics which, combined with the depth and breadth of search across all structured and unstructured IT operations data, provides faster problem diagnosis and resolution.
IBM Operation Analytics Log Analysis Service Desk Extension provides insights gained from help desk tickets, such as incident and service requests, to identify hot spots and trends. Such insights allow for proactive planning of help desk staff, subject matter experts, and automation to address key areas to improve user satisfaction and optimize IT service availability.
Run more efficiently and boost your bottom line with a Network Health Check
3 Critical Steps to Improve the Health of Your Operations
If you aren’t sure whether you are getting optimal performance from your Network or IT Operations, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.
1. Set Goals
We’ll work with you to both document your current state, and identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall corporate objectives.
2. Gap Analysis
We’ll perform a gap analysis to determine the space between your current and desired state, prioritizing our findings to help you achieve an optimal system.
3. Map to Success
Our experts deliver a road map with a staged approach to optimization of your operations with prioritized recommendations for process and tool improvements for a quick route to ROI.
NEWPORT BEACH, CA— May 14, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software an...
gen-E, Telstra and others will join a panel discussion moderated by Pipeline Publications on April 26th, 2018.
NEWPORT BEACH, CA— April 17, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software ...
gen-E is a proud sponsor of the 2018 @NOCSummit October 10-11 in Austin, TX. Request your invitation now to join the valuable #ITops best practices forum nocsummit.com pic.twitter.com/4xQKQR59MU