IBM Control Desk

Access user friendly self-service, automated service management, and seamlessly-integrated, best-practice-based service desk capabilities.

Reduce help desk calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages

Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Managing multivendor, multiplatform environments has become an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice-based service desk capabilities.

Run more efficiently and boost your bottom line with a Network Health Check

3 Critical Steps to Improve the Health of Your Operations

If you aren’t sure whether you are getting optimal performance from your Network or IT Operations, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Set Goals

We’ll work with you to both document your current state, and identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall corporate objectives.

2. Gap Analysis

We’ll perform a gap analysis to determine the space between your current and desired state, prioritizing our findings to help you achieve an optimal system.

3. Map to Success

Our experts deliver a road map with a staged approach to optimization of your operations with prioritized recommendations for process and tool improvements for a quick route to ROI.

NEWPORT BEACH, CA— May 14, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software an...
gen-E, Telstra and others will join a panel discussion moderated by Pipeline Publications on April 26th, 2018.  
NEWPORT BEACH, CA— April 17, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software ...
Network and IT Management Software and Services Provider Announces EMEA Coverage Network to Serve Global Market
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We announced the next iteration of gen-E OpsCenter, providing a more accurate and comprehensive, end-to-end view of the network and services, at #TMForumDigital this week #datamanagement #operationsmanagement lnkd.in/eXqEcK9 pic.twitter.com/RPrByWclzt

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