IBM Control Desk

Access user friendly self-service, automated service management, and seamlessly-integrated, best-practice-based service desk capabilities.

Reduce help desk calls

The Service Catalog and Enterprise App Store allow end users to select available services and deploy approved software to their devices without help from IT staff.

Improve first call resolutions

IT practitioners benefit from best practice-based process automation capabilities, integrated knowledge and problem management, and visibility into asset, configuration, and change information.

Reduce outages

Approximately 80% of organizations can lower business risk by using advanced impact analysis and automated change procedures to ensure integrity of existing infrastructure.

Managing multivendor, multiplatform environments has become an increasingly complex task. IBM® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice-based service desk capabilities.

Run more efficiently and boost your bottom line with a Network Health Check

3 Critical Steps to Improve the Health of Your Operations

If you aren’t sure whether you are getting optimal performance from your Network or IT Operations, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Set Goals

We’ll work with you to both document your current state, and identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall corporate objectives.

2. Gap Analysis

We’ll perform a gap analysis to determine the space between your current and desired state, prioritizing our findings to help you achieve an optimal system.

3. Map to Success

Our experts deliver a road map with a staged approach to optimization of your operations with prioritized recommendations for process and tool improvements for a quick route to ROI.

DENVER, CO — September 27, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software an...
By Scott St. John, Pipeline Publications, Managing Editor Big Data, BI, AI. These buzzwords seem to have been circulatin...
gen-E VP of Product Development and Management Anand Thummalapalli and Jake Fox, Director, Network Operations Process &...
gen-E, AT&T and others participated in a panel discussion moderated by Pipeline Publications.
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We're in Ashburn, VA this week for another workshop designed to help you achieve smarter #ITOps and #DevOps. Register now! gen-e.com/workshops2018 pic.twitter.com/y3H0wP5IRK

About 5 days ago from gen-E's Twitter via Twitter Web Client