IBM Cloud Management

IBM Cloud Event Management provides consolidated operational event correlation, incident management and resolution automation in the cloud.

Expedite problem determination

Restore service quickly

Bridge the gap between Dev and Ops

Analyze and improve operational health

gen-E recommends IBM Cloud Event Manager so our clients can restore service and resolve operational incidents more quickly by empowering DevOps teams to correlate different sources of events into actionable incidents, synchronize teams, and automate incident resolution. This sets the course to to achieve efficient and reliable operational health, service quality and continuous improvement.

Run more efficiently and boost your bottom line with a Network Health Check

3 Critical Steps to Improve the Health of Your Operations

If you aren’t sure whether you are getting optimal performance from your Network or IT Operations, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Set Goals

We’ll work with you to both document your current state, and identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall corporate objectives.

2. Gap Analysis

We’ll perform a gap analysis to determine the space between your current and desired state, prioritizing our findings to help you achieve an optimal system.

3. Map to Success

Our experts deliver a road map with a staged approach to optimization of your operations with prioritized recommendations for process and tool improvements for a quick route to ROI.

gen-E and IBM are hosting an ITSM Workshop Series on Achieving Smarter IT Operational Awareness across North America in...
NEWPORT BEACH, CA— May 14, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software an...
gen-E, Telstra and others will join a panel discussion moderated by Pipeline Publications on April 26th, 2018.  
NEWPORT BEACH, CA— April 17, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software ...
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