Service Management for Operations Insight adds service management capabilities to Netcool Operations Insight (NOI) as an optional solution extension that provides complete visibility and control over dynamic infrastructure and services.
Real-time converged topology across physical and virtual infrastructures
Critical context to resolve problems operations problems more effectively
Correlated customer and network services views to the underlying infrastructure
Dynamic real-time and historical topology to easily track changes and dependencies
Build on cloud-based technologies for rapid deployment and continuous delivery of new capabilities
gen-E implements Service Management for Operations Insight so our clients have complete up-to-date visibility and control over dynamic infrastructure and services with the ability to query a specific networked resource, and then presents a configurable topology view of it within its ecosystem of relationships and states, both in real-time and within a definable time.