IBM Service Management

Service Management for Operations Insight adds service management capabilities to Netcool Operations Insight (NOI) as an optional solution extension that provides complete visibility and control over dynamic infrastructure and services.

Real-time converged topology across physical and virtual infrastructures

Critical context to resolve problems operations problems more effectively

Correlated customer and network services views to the underlying infrastructure

Dynamic real-time and historical topology to easily track changes and dependencies

Build on cloud-based technologies for rapid deployment and continuous delivery of new capabilities

gen-E implements Service Management for Operations Insight so our clients have complete up-to-date visibility and control over dynamic infrastructure and services with the ability to query a specific networked resource, and then presents a configurable topology view of it within its ecosystem of relationships and states, both in real-time and within a definable time.

Run more efficiently and boost your bottom line with a Network Health Check

3 Critical Steps to Improve the Health of Your Operations

If you aren’t sure whether you are getting optimal performance from your Network or IT Operations, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Set Goals

We’ll work with you to both document your current state, and identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall corporate objectives.

2. Gap Analysis

We’ll perform a gap analysis to determine the space between your current and desired state, prioritizing our findings to help you achieve an optimal system.

3. Map to Success

Our experts deliver a road map with a staged approach to optimization of your operations with prioritized recommendations for process and tool improvements for a quick route to ROI.

It is always important to keep your users in mind, whether that’s a NOC, call center, IT Operations, or other team, bu...
gen-E, a leading provider of AIOps solutions and services, has been selected as one of the 10 Fastest Growing Data Analy...
Consolidated Communications has selected gen-E, a leading provider of AIOps solutions and services, to help develop a st...
IBM leads a discussion with Consolidated Communications, CenterPoint, gen-E and OpenAdvice on enabling digital transform...
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IBM is enabling proactive #OpsManagement with #AIOps - register for tomorrow's webcast to find out how. community.ibm.com/community/u…

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