Put the Service Back in Service Provider

gen-E has a full spectrum of consulting services that can help you transform your management systems and overhaul your operational processes.

“gen-E’s experts were instrumental in the evolution of our business models and helping lower IT costs and increase agility. “

Sergi Zygmunt – Sr. IT Operations

PROFESSIONAL SERVICES

Expert consultants help power through the toughest problems.

Whether you’re struggling with managing your network across multiple domains, improving customer experience or reducing costs, gen-E’s team of experts can help. Our consultants have deep domain expertise in Telecom, MSO, Wireless / Wireline and Enterprise. We have already built a world class team that can help you build, manage, and create new revenues for your business.

SUPPORT & MAINTENANCE

Add a decade of IBM experience to your support team.

Customer churn is a constant threat to today’s service providers. gen-E offers support & maintenance service contracts from standard to premier to customized solutions. With over a decade of experience providing IBM support gen-E can engage for remote network management, telephone support, troubleshooting, fixing, or managing escalation.

TRAINING

Don’t subject your best customers to on-the-job training technicians.

In this era of diminishing brand loyalty and social media back-lash, don’t subject your customers to inexperienced ‘technicians in training’. gen-E provides deep immersion training and periodic formal training for network managers across multiple industries that significantly reduces the total cost of learning and optimizes software investments.

Network Optimization

Ever wonder whether you are getting optimal IBM Tivoli/SmartCloud or Business Analytics performance?

Network Optimization

gen-E is offering select companies and free network health check that can help identify unknown problems in your network configurations.

Professional Services

A full spectrum of consulting services for Service Providers in the Telecom, MSO, and Wireless industries.

Professional Services

We help you maintain a comprehensive view of strategy, governance, technology, people and process, to deliver more successful business outcomes.

Managed Services

Unify, reduce & prioritize your business service-impacting events by using real-time & historical analytics.

Managed Services

As a Service Provider, having disruptions in service has a major impact on customer satisfaction and churn.

IBM Premier Reseller

Actively collaborate with IBM to deliver significant client value through innovative solutions.

Network Health Ckeck

gen-E is offering select companies and free network health check that can help identify unknown problems in your network configurations.

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Great night @IBMInterConnect talking next-gen IT operations strategies #ITSM Come visit us at booth 124 pic.twitter.com/1f3eWuLksv

About 5 days ago from gen-E's Twitter via Twitter for iPhone