11 Dec What’s Cool About Netcool Operations Insight 1.6
Late last year, IBM released a new version of Netcool Operations Insight (NOI). This release brings significant changes and fantastic new features, including enhanced event analytics and the incorporation of cloud event management that will help you embrace the new challenges in Operations Management.
IBM has driven their release roadmap from deep collaborations with business partners, such as gen-E, and sponsor clients, each of which are rising to the challenge of the Digital Transformation. These sponsor clients include both enterprises that have used Netcool for many years to manage traditional IT infrastructure and are rapidly investing in public and private cloud technologies to help drive the agility of their development teams. They need to scale and evolve Operations to meet the demands of additional layers of virtualisation, modern application technologies, and modern delivery and operations paradigms (e.g. DevOps, SRE). Additionally, Communications Service Provider clients are being driven by time-to-market for brand new service types, and to differentiate through rapid and flexible service provision and decommission.
In Netcool Operations Insight v1.6, IBM has added a host of new capabilities to help you rise to these challenges:
1. Connect, observe and ingest
More than 30 new out-of-the-box integrations for hybrid cloud management are included, allowing you to ingest and transform data from cloud service provider platforms, monitoring tools and CI/CD tools.
2. Reduce noise and incidents
A zero-configuration, continuously-learning Artificial Intelligence is included, that analyzes all events flowing through NOI, consolidating and grouping events that are related and detecting events that occur in a predictable pattern. This is accompanied by a unique new “explainable AI” UX so that you can build trust in the decisions and insights delivered by the AI.
3. Get relevant context
In highly dynamic, virtualised environment, context is key during Incident Management and post-mortem activities. With world-class topological views you can see real-time and historical views of the status and structure of your applications, services and infrastructure to help you pinpoint root causes and gain invaluable insight for Incident prevention.
4. Automate response
You may have a mixture of human and machine-driven processes for Incident resolution. IBM has developed powerful tooling to help you mature your approach to automatic response. This capability empowers your operators with structured manual and semi-automatic response runbooks, and helps you drive this further with event-driven automation orchestration.
Your organization may be going through a “shift-left” transformation where your Lines of Business require greater levels of autonomy and self-service. To this end, IBM has added incident-driven workspaces where application teams can collaborate on business-affecting outages, leveraging ChatOps tools and underpinned by the AI enhancements mentioned earlier.
Find out more
NOI 1.6 integrates seamlessly with gen-E’s OpsCenter AIOps platform to enhance NOI’s machine learning and artificial intelligence capabilities. Contact gen-E, IBM’s go-to ITOM Business Partner, to discover how to modernize ITOM with artificial intelligence operations (AIOps) and hybrid deployment options.