gen-E Resolve is the only end-to-end OSS-BSS Process Automation software that allows the rapid launch of new services while transforming the customer experience. A revolutionary automation platform, Resolve is also the only OSS-BSS Process Automation driven by Collaborative Operations.
Communication Service Providers (CSPs) are looking to significantly reduce costs while differentiating their products and services. gen-E’s solutions span Service Fulfillment, Service Assurance, Customer Care and Billing, addressing the following critical needs for leading service providers today:
Self-Service Customer Care
Resolve for IT Self-Service goes beyond basic capabilities such as FAQ, how-to information and password reset and takes self-service capabilities to another level. When fully automated, Self-Service can dramatically enrich the quality of service and simplify the customer experience. Resolve gives customers the ability to drill down to relevant support and troubleshooting tips, and the ability to execute push-button automations to resolve their own issues. Resolve also combines enterprise social with new approaches to knowledge management and automation into a single technology platform to not only complete, but evolve self-service initiatives.
Elevated Customer Experience
Resolve’s enterprise social and collaborative-based automation platform is designed to provide customers with a personalized experience. Resolve further empowers organizations to bring back-office information to the front-line by providing customer service representatives with the ability to access the most up-to-date system data, run push-button automated diagnostics to dramatically reduce resolution times, perform complex troubleshooting through Resolve’s patent-pending dynamic decision-tree technology, and interact real-time with subject matter experts across the organization and time zones.
Doing More…With Less
More than ever, Services Providers are faced with the continued need to reduce operational costs while being able to rapidly launch and monetize new services. gen-E Resolve:
Integrates quickly and easily with all leading IT Operations vendors so that Service Providers don’t have to incur high integration costs - no rip and replace required!
Delivers over 200% in Return on Investment after only one month of deployment
Accelerates process automation initiatives – less than half the time of competing vendors
Frees up your most valuable resources by automating both mundane tasks and high-level, complex processes
Enables skillset normalization through patent-pending technology that no longer requires engineers and technicians to hold advanced programming or technical skills to automate processes
gen-E Resolve delivers high performance process automation, including unrivaled horizontal and vertical scalability, multi-tenancy, an extensive library of CSP-focused connectors, easy integrations and end-to-end process automation solutions that provide unified collaboration and orchestration across domains and systems.