Resolve’s revolutionary ITPA platform is based on collaborative operations, a human-centric approach to deploying automations and accelerating returns.
IT Process Automation (ITPA) solutions are the single-most impacting technology in recent history to free up resources, eliminate human error and ensure compliance. ITPA solutions span a wide spectrum of capabilities, from automating basic, low-level tasks to highly complex processes and workflows.
gen-E Resolve’s revolutionary ITPA platform is based on collaboration operations, a human-centric approach to deploying automations and accelerating returns. Highlighted Features include:
In addition to high automation performance, including unrivaled horizontal and vertical scalability, Resolve combines the power of Knowledge Management, Automated Decision Support, Enterprise Social and Collaboration at the automation platform layer to break through bottlenecks and traditional organizational barriers that hinder productivity and innovation.
High Level Process Orchestration
Resolve goes beyond automating basic workflows and routine tasks. It orchestrates and automates multiple, and complex processes, such as change management, for end-to-end automation and reporting views across domains and systems.
This patent-pending feature is used for automated guided workflows and automated decision support. With this feature, users can perform self-service troubleshooting and push-button automation for diagnostics and remediation for even the most complex tasks.
gen-E is a pure-play ITPA solution provider and remains vendor agnostic. In support of its mission, Resolve offers an extensive connector library, deep element and tools integration and out-of-the box integration capabilities.
Interactive Workflow Designer (IWD)
The Resolve IWD removes the requirement for advanced knowledge and coding skills, which allows users to easily create custom workflows, forms and tables with an intuitive user interface. The IWD features a simple drag-and drop workflow designer interface that enables any users to design forms and apps on the fly.
Resolve leverages Cassandra, which provides a quantum jump in value with respect to performance, scaling, and server efficiency. Resolve further touts multi-tenancy, workload balancing and unrivaled horizontal and vertical scalability.
Resolve is the ONLY ITPA software that provides the ability to incorporate Gamification strategies for continuous process improvement and knowledge sharing because of its unique integration of Social and Collaboration at the platform layer.
Resolve goes beyond basic capabilities such as FAQ, how-to information and password resets and delivers fully-automated self-service solutions, whether for the service desk, cloud services, provisioning or customer care.
Resolve shifts the focus to innovation and customer service improvements, which are key ingredients for growth in today’s business environment.