Energy / Utilities

Leverage and Enhance Legacy ITSM Software to Improve Operational Efficiency whilst meeting Regulatory Requirements

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Increasing environmental regulations and security requirements, in addition to the pressure of consumer focus on energy management and conservation, creates added pressure on operational efficiency and workforce productivity. Aging infrastructure is taxed with increasing expectations of functionality and reliability.

With over 200 ITSM implementations under our belt, gen-E is expert in best-in-class design, integration and management of IT Service Management (ITSM) solutions for network operations and IT operations organizations.

Improve Customer Service

Deliver a superior customer experience defined by maximum throughput, high-performance connectivity and streamlined troubleshooting. Automated reports and dashboards provide near real-time visibility of services.

Manage Regulatory Requirements

Better measure, manage and prove regulatory compliance by bridging the gap between business processes and technology.

Visualize Services Management

Our subject matter experts configure end to end management capabilities for next generation and on-demand services and develop policies and rules in support of cross domain correlation, KPI monitoring, data analytics, dashboards and reporting.

Increase Efficiency & Reduce Costs

gen-E delivers software and services that automate the management of IT Operations infrastructure leveraging existing investments in legacy technology.

Create a more intelligent, secure and scalable network

You want a network that easily adapt to increasing data demands and customer expectations. By leveraging competencies in cloud, security and analytics, you can drive greater convergence of network and IT, simplify support and reduce costs.

MSO / Satellite Providers

Proven expertise with the complex network environments of todays MSO and commercial satellite industries.

MSO / Satellite Providers

We understand that it is paramount to have 100% up-time to be able to earn and retain customers.

Wireless / Wireline

Integrate and automate the management of network infrastructure to improve service delivery.

Wireless / Wireline

Assure high-quality services. Provide visibility and infrastructure control, and drive operational cost.

Business Service Providers

Effectively deliver and manage IT infrastructure and services to help clients lower costs and improve agility.

Business Service Providers

Optimized IT staff and user productivity through better allocation of resources, manpower and skill sets.

Enterprise

Improve responsiveness to market dynamics and new customer requirements.

Enterprise

Optimize resource utilization, enhance organizational adaptability.

gen-E®was recognized in the 2017 Pipeline Innovation Awards for its vital contribution to advancing big data and analyt...
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