Enabling Digital Transformation in IT and Network Operations May Require… a German Shepherd?

James Moore, Senior Product Manager at IBM, hosted a panel discussion at IBM THINK 2019 on the topic of enabling digital transformation in IT and Network Operations. The panel participants included two members of the Operations Management community and two IBM business partners:

  • Danny Butler, Consolidated Communications
  • Danielle Malinowski, CenterPoint Energy
  • Chip Chambers, gen-E
  • Dominic Lehr, OpenAdvice IT Services GmbH

 

The objective of the session was for the panelists to share and discuss their experiences in Operations Management, and more specifically, to dive into some transformative projects that they’ve experienced and the lessons  learned along the way.

Danielle Malinowksi shared her experiences working for CenterPoint Energy, a Houston, Texas-based Fortune 500 electric and natural gas utility serving several markets in the U.S. states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas with over 14,000 employees and around 7 million metered customers. As the manager of integration solutions, she handles mainly the retail electric market transactions, and with Texas not being a deregulated electricity market, it’s fairly complex requiring custom-written code.

Danny Butler contributed to the discussion from his experience managing Network Operations at Consolidated Communications, a leading broadband and business communications provider serving consumers, businesses, and wireless and wireline carriers across rural and metro communities and a 23-state service area. Danny has been attached to the NOC in some capacity at Consolidated for over 20 years, beginning when the company was a small “mom-and-pop” telephone company in three cities in one state, growing to provide service to 22 states. Danny shared his insights from the transformation required due to the astronomical growth they’ve experienced over the past 20 years.

The discussion touched on the primary business drivers of this transformation in recent years, the teams that were involved, and the biggest pitfalls and obstacles, including managing corporate politics and cultural shifts that accompany real change. View the replay of the session to hear their insights, including how a german shepherd made their way into the mix.



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