IBM Presents gen-E 2016 IBM Systems Middleware IT Service Management Leadership Award at IBM InterConnect in Las Vegas

Las Vegas, NV, February 24, 2016

gen-E, a leading advanced analytics and service assurance software company for service providers and companies with large, complex networks, has once again been recognized by IBM as a leader in its class, with the receipt of the 2016 IBM Systems Middleware IT Service Management Leadership Award at IBM’s annual mobile and cloud conference here in Las Vegas.  This is the fifth IBM award received by gen-E since its founding in 1999 including, among others, the IBM Partner Service Management Award in 2008, the Integrated Service Management Excellence Award in 2011, and the prestigious IBM Beacon Award also in 2011.

gen-E was selected from among thousands of IBM partners because of its outstanding growth and performance, marketing activities, solutions and deep expertise in IT Service Management (ITSM).

“gen-E has been on a rapid growth trajectory since being acquired by Lotus Innovations in October, 2014,” said Marc Hayden, CEO of gen-E.  “We are honored to be recognized a leader by IBM, who we have partnered closely with for nearly 15 years, because it validates gen-E’s commitment to our customers, our ability to execute, and our expertise in the industry,” added Hayden.

gen-E licenses its proprietary gen-E OpsCenter™ advanced analytics software as well as various IBM Middleware products to some of the top communication service providers (CSPs) and enterprises across the US, Europe and Asia.  The company also provides professional services and managed services to support IT and network operations for large, complex networks – helping to cut costs, reduce downtime and gain real-time insights into the overall health and performance of their business.

As a leading Advanced Analytics and Service Assurance software company for Service Providers and companies with large, complex networks, gen-E enables clients to dramatically reduce costs, improve efficiency and deliver higher quality service by providing greater visibility, control and automation of their operational systems.

gen-E offers network software and systems solutions to better manage a broad spectrum of service industry infrastructures, to provide a singular view into the health and performance of a customer’s entire IT and business infrastructure, integrating and consolidating tools and events across business, data center and network operations.

As an IBM Premiere Partner with the highest number of IBM Gold accreditations and IBM Tivoli certifications in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

gen-E is a part of the Lotus Innovations fund portfolio of enterprise technology companies focused on provided Enterprise IT Professional services and products as Saas-based solutions to a wide range of industries worldwide.

The Lotus Innovations Fund, located in Irvine, California, is a private equity fund focused on transforming Enterprise IT Professional Services companies into SaaS-based companies.  By operationalizing a repeatable process with Lotus Innovations’ proprietary methodology and embedded management, the fund creates a new paradigm that accelerates growth and valuations.

If you would like more information about this topic, please contact Margaret Rea at +1 949-278-9149 or email at

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