Applying automation to perform manual, repetitive tasks leads to significant cost savings, which some perceive to only be in the form of reduced headcount. In reality, we see companies freeing up the time of highly skilled IT and Network Operations staff to do more smart...

By Scott St. John, Pipeline Publications, Managing Editor Big Data, BI, AI. These buzzwords seem to have been circulating in the industry for years now. They have been used as the battle cries for look-at-me technology companies who want to always appear on the edge of...

Call it ‘service assurance’, or you’re in enterprise and call it ITSM applications have grown significantly more complex in the past ten to fifteen years...

Departmental silos in the business world have been around for as long as I can remember, as has the discussion to somehow be rid of them. Besides the inefficiency and cost of having multiple repositories of data spread across an organization, these silos create obstacles...

It is always important to keep your users in mind, whether that’s a NOC, call center, IT Operations, or other team, bu...
gen-E, a leading provider of AIOps solutions and services, has been selected as one of the 10 Fastest Growing Data Analy...
Consolidated Communications has selected gen-E, a leading provider of AIOps solutions and services, to help develop a st...
IBM leads a discussion with Consolidated Communications, CenterPoint, gen-E and OpenAdvice on enabling digital transform...
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