Service Assurance Experts

As an IBM Premier Partner with the highest number of IBM Gold accreditations in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Executive Team

Since 1999, gen-E has been a strategic partner to Service Providers, so we understand the enormous demands on your network and infrastructure systems. Our teams have a deep understanding of the incident resolution process from implementing over 50 service management systems and over 100 event management systems for major corporations.


Marc Hayden


Marc Hayden is a software sales and business development executive with a career in telecommunications and networking that spans more than two decades and numerous regions including Latin America, Middle East, Africa and Europe as well as India and Asia Pacific.


Toussaint Andry


Over 15 years of experience in the IT and Telecommunications industry with a focus on ITSM and Service Assurance Leadership and Excellence. Responsible for gen-E’s SPIR Consulting Business.Over 15 years of experience in the IT and Telecommunications industry.


Tom Cahill


VP of Operations, Tom comes from background of success as the Managing Director of the EMEA for Resolve Systems. Tom possesses a unique combination of business and technical skills. He has worked as a COO, Systems Manager and Engineer for major technology companies.

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Great night @IBMInterConnect talking next-gen IT operations strategies #ITSM Come visit us at booth 124

About 5 days ago from gen-E's Twitter via Twitter for iPhone