Service Assurance Experts

As an IBM Premier Partner with the highest number of IBM Gold accreditations in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Executive Team

Since 1999, gen-E has been a strategic partner to Service Providers, so we understand the enormous demands on your network and infrastructure systems. Our teams have a deep understanding of Network and IT Operations from implementing over 50 service management systems and over 100 event management systems for major corporations.

mark_hayden_ceo

Marc Hayden

CHIEF EXECUTIVE OFFICER

Marc Hayden leads gen-E as the Chief Executive Officer. Marc is a software sales and business development executive with a career in telecommunications and networking that spans more than two decades and numerous regions including Latin America, Middle East, Africa and Europe as well as India and Asia Pacific.

MH BW 1

Mike Henderson

EVP of GLOBAL SALES AND MARKETING

Mike Henderson leads the sales and global marketing organization at gen-E. With more than 30 years of global leadership experience in the communications, media, high-technology, and cyber security markets, Mr. Henderson is a recognized leader with the vision and discipline to drive sustainable growth through the innovative solutions grounded in the needs of the market.

Anand-Thummalapalli-Photo-blackwhite

Anand Thummalapalli

VP of PRODUCT MANAGEMENT

Anand Thummalapalli drives gen-E’s innovation strategy and implementation at gen-E as the VP of Product Management. Anand brings over twenty years of software industry experience to gen-E, having held senior positions in Professional Services, Sales and Product Management, as well as founding an intelligent mobile platform company.

 

cahill-VP

Tom Cahill

VP of OPERATIONS

Tom Cahill oversees Finance, IT, Human Resources, and Services at gen-E as the VP of Operations. Tom comes from background of success as the Managing Director of the EMEA for Resolve Systems. and possesses a unique combination of business and technical skills having held positions as COO, Systems Manager and Engineer for major technology companies.

Call it ‘service assurance’, or you’re in enterprise and call it ITSM applications have grown significantly more c...
Call it ‘service assurance’, or you’re in enterprise and call it ITSM applications have grown significantly more c...
gen-E®was recognized in the 2017 Pipeline Innovation Awards for its vital contribution to advancing big data and analyt...
gen-E®was recognized in the 2017 Pipeline Innovation Awards for its vital contribution to advancing big data and analyt...
Load More

Enabling the optimal state of network management for future networks #5G. Join our experts at #MWCA17 to learn more. gen-e.com/join-gen-e-at-… pic.twitter.com/LIJmyMcfHT

About 2 weeks ago from gen-E's Twitter via Twitter Web Client