Service Assurance Experts

As an IBM Premier Partner with the highest number of IBM Gold accreditations in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Executive Team

Since 1999, gen-E has been a strategic partner to companies with mission-critical IT & Network operations, so we understand the enormous demands on your network and infrastructure systems. Our teams have a deep understanding of Network and IT Operations from implementing over 50 service management systems and over 100 event management systems for major corporations.

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Mike Henderson

CHIEF EXECUTIVE OFFICER

Mike Henderson leads gen-E with more than 30 years of global leadership experience in the communications, media, high-technology, and cyber security markets. Mike previously served as President of CSG Invotas, a global cyber security solutions business. As a recognized leader, Mike has the vision and discipline to drive sustainable growth through innovative solutions grounded in the needs of the market.

gen-E and IBM are hosting an ITSM Workshop Series on Achieving Smarter IT Operational Awareness across North America in...
NEWPORT BEACH, CA— May 14, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software an...
gen-E, Telstra and others will join a panel discussion moderated by Pipeline Publications on April 26th, 2018.  
NEWPORT BEACH, CA— April 17, 2018 gen-E, a leading provider of unified service assurance, advanced analytics software ...
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There are a few seats left! 9/20 in Dallas, 9/26 in Atlanta - Achieve smarter #ITOps and #DevOps and enjoy some TopGolf at our IBM #ITSM Workshops - Register now! gen-e.com/workshops2018 pic.twitter.com/tJYK06ODkk

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