Service Assurance Experts

As an IBM Premier Partner with the highest number of IBM Gold accreditations in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Executive Team

Since 1999, gen-E has been a strategic partner to Service Providers, so we understand the enormous demands on your network and infrastructure systems. Our teams have a deep understanding of the incident resolution process from implementing over 50 service management systems and over 100 event management systems for major corporations.


Marc Hayden


Marc Hayden is a software sales and business development executive with a career in telecommunications and networking that spans more than two decades and numerous regions including Latin America, Middle East, Africa and Europe as well as India and Asia Pacific.


Mike Henderson


With more than 30 years of global leadership experience in the communications, media, high-technology, and cyber security markets, Mr. Henderson is a recognized leader with the vision and discipline to drive sustainable growth through the innovative solutions grounded in the needs of the market.


Tom Cahill


VP of Operations, Tom comes from background of success as the Managing Director of the EMEA for Resolve Systems. Tom possesses a unique combination of business and technical skills having held positions as COO, Systems Manager and Engineer for major technology companies.

Join our team

We are looking for innovative, resourceful, fast thinking, players to join our company. Beyond competitive compensation and excellent benefits, when you join gen-E, you’ll be working with a team of people who are passionate about our solutions and the success of our customers. If you’re looking for somewhere new to hang your hat that celebrates leadership, ingenuity, and proactivity, please contact us.

Level 2 Support Engineer

The Level 2 Support Engineer serves as our customer’s primary point of contact for all communication and provides software support for all of the products offered by gen-E, including the IBM Tivoli suite. Responsible for the proper troubleshooting, escalation, and documentation of all customer issues, requests, questions, and concerns, the primary focus of the Level 2 Support Engineer is customer satisfaction.

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Junior Consulting Engineer

The Junior Consulting Engineer is responsible for gathering, managing, and processing information related to gen-E solutions so that our products can be configured, customized, and integrated with our customer’s network.  This position ensures client satisfaction in the initial solution deployment, provides client guidance, captures technical requirements, collaborates with Development and obtains Client acceptance of the technical solution.

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Call it ‘service assurance’, or you’re in enterprise and call it ITSM applications have grown significantly more c...
gen-E®was recognized in the 2017 Pipeline Innovation Awards for its vital contribution to advancing big data and analyt...
gen-E®was recognized in the 2017 Pipeline Innovation Awards for its vital contribution to advancing big data and analyt...
Position Summary The Level 2 Support Engineer serves as the customer’s primary point of contact for all communication ...
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We're excited to welcome Mike Henderson to the gen-E team as EVP of Global Sales and Marketing. Learn more:

About 2 weeks ago from gen-E's Twitter via Twitter Web Client