Service Assurance Experts

As an IBM Premier Partner with the highest number of IBM Gold accreditations in the competitive field, gen-E has deep industry knowledge and extensive experience servicing regional and Fortune 500 companies across the North America and EMEA.

Run more efficiently and boost your bottom line with a gen-E Health Check

3 Critical Steps to Improve the Health of Your Network Operations Center

If you aren’t sure whether you are getting optimal performance from your IBM Systems Middleware investment, one of our certified consultants can help make sure your systems are running at peak performance during our proprietary 3-Step Health Check.

1. Analyze

Our experts analyze and document the current state of the IT or network operations tools, processes, policies and procedures currently in place and identify weaknesses in your system.

2. Set Goals

We’ll work with you to identify the ideal state of people, processes and tools related to your IT or network operations environment given your overall company’s goals and objectives.

3. Map Success

We’ll create a map showing the difference between your networks current state and the desired state with a clear outline of how we will help you achieve an optimal system.

Executive Team

Since 1999, gen-E has been a strategic partner to Service Providers, so we understand the enormous demands on your network and infrastructure systems. Our teams have a deep understanding of Network and IT Operations from implementing over 50 service management systems and over 100 event management systems for major corporations.


Marc Hayden


Marc Hayden leads gen-E as the Chief Executive Officer. Marc is a software sales and business development executive with a career in telecommunications and networking that spans more than two decades and numerous regions including Latin America, Middle East, Africa and Europe as well as India and Asia Pacific.


Mike Henderson


Mike Henderson leads the sales and global marketing organization at gen-E. With more than 30 years of global leadership experience in the communications, media, high-technology, and cyber security markets, Mike is a recognized leader with the vision and discipline to drive sustainable growth through the innovative solutions grounded in the needs of the market.


Anand Thummalapalli


Anand Thummalapalli drives gen-E’s innovation strategy and implementation at gen-E as the VP of Product Management. Anand brings over twenty years of software industry experience to gen-E, having held senior positions in Professional Services, Sales and Product Management, as well as founding an intelligent mobile platform company.



Tom Cahill


Tom Cahill oversees Finance, IT, Human Resources, and Services at gen-E as the VP of Operations. Tom comes from background of success as the Managing Director of the EMEA for Resolve Systems. and possesses a unique combination of business and technical skills having held positions as COO, Systems Manager and Engineer for major technology companies.

Network and IT Management Software and Services Provider Announces EMEA Coverage Network to Serve Global Market
gen-E and IBM are hosting an IBM ITSM Workshop on Achieving Smarter IT Operational Awareness at the IBM Atlanta Technic...
Join gen-E and IBM for an exploration of the common operational challenges many DevOps teams are facing today, how the t...
gen-E, Microsoft, Verizon, and others will join a panel discussion moderated by Pipeline Publications on October 17th. 
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We're expanding availability of our #ITSM software and services to EMEA, with new headquarters in Ireland - Dia dhuit!

About 4 days ago from gen-E's Twitter via Twitter Web Client