12 Jun Frost and Sullivan Recognizes gen-E with the Customer Value Leadership Award in IT Service and Solution Management
Irvine, CA (PRWEB) June 15, 2015
gen-E is Recognized as Leader in IT Service and Solution Management Market by Frost & Sullivan
gen-E, a worldwide leader in Service Assurance solutions and services, today announced the company has been presented with Frost & Sullivan’s 2015 North American Customer Value Leadership Award in IT Service and Solution Management. Frost & Sullivan recognized gen-E as the best-in-class leader for the customer value presented by the gen-E Ops Center solutions and services.
According to Frost & Sullivan, Customer Value Leadership is defined and measured by two macro-level categories: customer impact and business impact. These two sides work together to make customers feel valued, and confident in their products’ quality and long shelf life. This dual satisfaction translates into repeat purchases and a high lifetime customer value. With its strong overall performance in both categories, gen-E has earned Frost & Sullivan’s 2015 Customer Value Leadership Award.
“Frost & Sullivan’s independent analysis clearly shows that gen-E has successfully addressed its customers’ requirements with its superior service offerings.”
According to the Frost & Sullivan findings: “gen-E assists customers with complex network and systems issues from scratch. From understanding customers’ problems to designing a project charter, outlining the best possible implementation mechanism, and finally deploying the solution, the company stands out in terms of its service offerings. By virtue of this holistic approach to enhancing the quality of its customer experience, gen-E has successfully built up a strong customer base with some of the most renowned companies in North America.”
“This award illustrates gen-E’s commitment to providing the best value, market-leading service assurance solutions for our customers,” said Christian Mack, CEO of gen-E.
Frost & Sullivan research analysts noted that gen-E possesses the expertise to carry out in-depth operational support system (OSS) assessments, design a comprehensive plan to meet customers’ short-term and long–term objectives, and ensure seamless deployment. Additionally, by leveraging innovative analytics technology, it offers clients deep insight into possible threats on their network, which is critical for taking precautionary measures and guaranteeing superior network performance.
As components of its customer value measurement equation, the Frost & Sullivan findings highlighted gen-E Ops Center’s price/performance value, customer purchase experience, customer services practices, operational efficiency and growth potential, citing the following:
- gen-E Ops Center’s flexible delivery model allows customers to make an upfront investment or opt for monthly subscription packages, further enhancing customer value by offering great service at an affordable price.
- To further boost the customer experience, gen-E’s solutions are highly customized for specific industry requirements. For instance, for a wireless provider that desires voice over long-term evolution (VoLTE), the company’s solution is already customized and can be deployed out of the box.
- With their strong resource pool, gen-E’s engineers are qualified to provide L1 and L2 support, in order to significantly reduce downtime and enhance customer satisfaction levels.
gen-E offers the most scalable network and system solutions for service providers, leveraging innovative technologies such as IBM Netcool Systems Management and other solutions, so that clients can scale their business without scaling their infrastructure. With a focus on improving service availability, quality, and operational efficiency, gen-E leverages 16 years of network management expertise to maintain 24/7 network uptime and prevent loss of service to customers. By enhancing internal collaboration and workflow, gen-E helps customers accelerate the launch of new services and significantly improve customer service through more efficient processes. As an IBM premier partner, gen-E has supported regional and Fortune 500 companies across North America and EMEA with professional services engagements.
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